Embark on your journey to well-being by ensuring comfort and familiarity with the steps involved in your appointment at our Healing Center.

MEET & GREET

Upon your arrival, take a moment to complete your personalized form detailing any pertinent medical history, injuries, or physical conditions. Arriving 15 minutes early is advisable, allowing ample time for self-focus.

LET'S GET TO KNOW YOU

Engage in discussion with your practitioner, reviewing the personalized form and addressing the specific areas of treatment you would like to focus on.

GET COMFORTABLE

Your practitioner will briefly step out, allowing you to disrobe to your comfort level and settle onto a table beneath a top sheet and blanket. During the treatment, only the areas being worked on will be uncovered.

DURING YOUR MASSAGE

Experience a tailored treatment, concentrating on specific parts of your body. Your comfort is paramount, so feel free to communicate with your therapist as much or as little as desired.

STAY RELAXED

Relax your mind and body during the session, breathing normally and avoiding unnecessary tension. Maintain an open line of communication with your practitioner for feedback on pressure and techniques.

WRAPPING UP

Upon completing your treatment, your practitioner will step outside while you dress. When ready, they will accompany you to the front, offering a refreshing glass of water (essential for post-massage hydration). If you enjoyed your experience, expressing gratitude through a tip is always appreciated. We eagerly anticipate your visit!

SMILE AND COMMUNICATE

At IoIHS, your comfort is our priority. Effective communication is critical to a positive experience. Share any discomfort or concerns with your practitioner, as your input in your healing journey is valued. Your feedback guides them in delivering the most exceptional experience tailored to your needs.

We welcome walk-in appointments based on availability. However, to ensure we can accommodate your needs efficiently, we recommend scheduling your appointment online or by phone. This helps us provide you with the best possible service and ensures you receive the attention and care you deserve. Thank you for your understanding; we look forward to serving you.

The average appointment typically spans 60-120 minutes for new patients, while follow-up treatments for established patients generally last 45-75 minutes. In our 'Mental Health Clinic,' appointments are approximately 30 minutes. It's important to note that treatment times may vary based on individual situations and conditions. However, it's worth emphasizing that a more extended treatment session doesn't necessarily equate to a better outcome.

Every session (new or follow-up) begins with a personalized consultation going over medical history, injuries, or physical conditions and for follow-up to track your overall progress to ensure you receive the best care with your practitioner, addressing specific areas for treatment.

Our practitioners initiate each session with a comprehensive consultation and intake process to understand your expectations, goals for holistic healing, and health history. This information is crucial in developing the most effective plan tailored to your needs.

Follow-up treatments are strategically scheduled to optimize outcomes, with appointments potentially back-to-back or spaced one to four weeks apart, depending on various factors discussed during your initial consult. After the first consultation, your practitioner will provide a personalized treatment plan. We must recognize that our practitioners at the Institute of Integrative Health Specialists and Holistic Wellness Center prioritize individualized care, avoiding a one-size-fits-all approach. We believe in your inherent ability to heal from within, honoring your unique roots.

Cancellation Policy Insurance

Thank you for choosing us as your support team. We are excited to be a part of your journey and want to ensure your experience is as smooth and enjoyable as possible.

We recommend arriving at least 15 to 20 minutes before your scheduled appointment to make the most of your session. This gives you ample time to fully enjoy your session, savor our complimentary signature Hibiscus Tea, reset, and prepare for your session.

We understand that unexpected situations can sometimes arise. If you need to reschedule, cancel, or have any questions before your appointment, please get in touch with us at least 24 hours before your scheduled time to make any changes. For example, if your appointment is set for 9 a.m. on February 4, 2030, please get in touch with us anytime before 9 a.m. on February 3, 2030, to reschedule or cancel. Any requests made after 9 a.m. the day prior will be considered a late cancellation and no-show. This policy helps us assist you promptly and allow time to call someone else in need of the available appointment, and you will not incur any late cancellation and no-show fees.

You can also manage your appointments through your patient portal, including rescheduling and canceling. Please let us know if you need assistance setting up your portal. Please be aware that any of these instances of not calling 24 hours prior, no-show, arriving fifteen minutes or more late, or canceling the day of your appointment will result in appropriate fees being charged to the card on file. While your insurance covers your appointment fees, the late cancellation and no-show fees (depending on the service booked) are your responsibility. Additionally, if you are a veteran, we will notify the VA and update your appointment in CCRA as a no-show.

Our Same-Day appointment policy is for recurring instances of late cancellations and no-shows, three or more occurrences within six months. In such cases, you will only be able to make same-day appointments in the future, and our cancellation, same-day, and no-show policies will continue to apply to those appointments.

Once again, we look forward to continuing on this journey with you. Your choice to have us as your support team means a lot to us, and we are here to provide the best care possible. We appreciate your understanding in this matter

Note: A late cancellation and late arrival of fifteen minutes or more is a no-show in our policy. Please know there are no exceptions to our policy.

We design each treatment and services to be integrative, offering a holistic approach to address each patient's unique needs. Our practitioners employ various techniques, customizing treatments to ensure a tailored and comprehensive experience. To optimize outcomes, we may also coordinate referrals within our team. In certain cases, your practitioner might recommend consultations with our Acupuncturist, Chiropractor, Massage Therapist, Energy Healer, or Coach to expedite your healing journey.

Ensure a seamless experience by scheduling your appointment in advance or immediately following your last visit. A valid credit card is necessary for all bookings. Please note that we reserve the right to modify services, prices and the option to decline service to anyone without prior notice. Walk-ins are welcome.

Arrival: To ensure a smooth transition into relaxation, we recommend arriving 15 minutes early (30 minutes for new clients). This allows ample time for winding down and completing your intake form. Please be mindful that arriving late may impact your treatment experience and time allocation. For your convenience, refrain from bringing valuable items to the clinic, and we recommend wearing comfortable clothing.